Coronavirus (COVID-19) Delivery Advice

The ongoing coronavirus lockdown is causing many problems, including some glitches with our online service.

  • please be aware that during the coronavirus closedown, some of our web fulfilment operations will be compromised due to time and access constraints
  • the Royal Mail have begun to encounter problems with staff availability and delivery services

Please bear with us, parcels may take a little longer to arrive.

During the lockdown we are limiting our delivery options to the 48 hour Royal Mail service. We regret we are unable to offer other UK services or international shipping at this time. We would also ask you to be patient for your deliveries as we are operating a much reduced operation, and the Royal Mail may also be sporadically limited in terms of collections and deliveries.

Please be advised that due to the ongoing global outbreak of Coronavirus (COVID-19), we have been advised by our carriers of restricted shipping to specific territories. Please expect delays to the following countries China, Hong Kong , Malaysia, Vietnam, Japan, Taiwan, Singapore and South Korea.

Please also be advised that access to some towns in Northern Italy have been blocked off following the outbreak of the Coronavirus. Parcels shipped to the below postcodes will not be exported and will be returned back to the shipper until further notice.

Shipping Charges

Type Range Cost
Royal Mail (48h Tracked) From £0.00 to £34.99 £3.99
Free UK Shipping (48h Tracked) Over £35.00 Free
Edinburgh Click & Collect From £0.00 to £34.99 £3.99
Free UK Edinburgh Click & Collect Over £35.00 Free
International Shipping Charges

 

UK Standard Delivery

Royal Mail 48h Tracked

Standard delivery Royal Mail options are offered on our website.

Please note that we are based in Scotland and occasionally items take a little longer to reach some addresses. Orders placed over holiday periods may also take longer; Scottish bank holidays also differ from the rest of the UK.

Rest of the World shipping is charged at £25 with a minimum spend online of £50. 

Please note that with Standard delivery your newly purchased item will not be trackable.

Any delivery charges will be automatically calculated for you when you proceed to the checkout.

We will send you an confirmation email when your order has been dispatched by us.

Details of the Royal Mail service can be found here: Royal Mail

For larger items, we use Parcelforce. Details of the Parcelforce dervice and be found here: Parcelforce

Click here to get in touch.

Free UK Delivery

Royal Mail 48h Tracked

Standard delivery Royal Mail options are offered on our website.

For orders over £100 items will be sent next day delivery.

Please note that we are based in Scotland and occasionally items take a little longer to reach some addresses. Orders placed over holiday periods may also take longer; Scottish bank holidays also differ from the rest of the UK.

Please note that with Standard delivery your newly purchased item will not be trackable.

We will send you an confirmation email when your order has been dispatched by us

Details of the Royal Mail service can be found here: Royal Mail

For larger items, we use Parcelforce. Details of the Parcelforce dervice and be found here: Parcelforce

Click here to get in touch.

Edinburgh Click & Collect

  • Collection times currently 4-6pm only from our Stafford Street shop during lockdown.
  • Order before 3pm for collection on the same day
  • Free Click & Collect for orders over £35

Delivery Times

Delivery will normally take 4-6 working days from the moment you place your order online.

If you want specific information about your delivery, please contact us by using the contact us by replying to the email that we sent your order confirmation. If you need any further help please get in touch with us here.

However, sometimes, due to factors outside our control, a delivery can be delayed. If this happens we will contact you by email and will agree with you a revised delivery date.

Delivery and Special Offers

If you take advantage of a limited special offer, the discount is usually applied to the sale price only and not the delivery. All free delivery offers only refer to standard UK delivery.

Delivery of special items

Some items from Paper Tiger can be considered special in relation to delivery if they are fragile, perishable, high value, large, heavy, or something that has exceptional delivery requirements. For items that we deem special, the standard delivery costs won’t apply and you will be able to find a special delivery cost in the product description.

The shipping charges will be calculated on your shopping basket at checkout. Paper Tiger reserve the right to charge additional delivery charges for extreme weight items, items shipped to remote areas or orders that have been undercharged for shipping. We will contact customers about any additional delivery charges as soon as possible. We will offer a full refund if these charges are not satisfactory.

International delivery

Paper Tiger are very happy to offer International delivery on many of our products. The delivery cost will be calculated based on the destination, size and the weight of the product to be shipped.

International Shipping Charges

Type Range Cost
International Standard From £0.00 to £4.99 From £5.00
International Standard From £5.00 to £9.99 From £5.00
International Standard From £10.00 to £19.99 From £8.00
International Tracked & Signed From £20.00 to £34.99 From £12.00
International Tracked & Signed From £35.00 to £49.99 From £15.00
International Tracked & Signed From £50.00 and up From £20.00

 

All items delivered

Please check that your delivery address is correct and complete before submitting your online order. We are not responsible for items delivered to incorrect delivery information. After your order, you will receive a confirmation email that will confirm the delivery address.

Your order will be delivered to you in unmarked protective wrapping with a Paper Tiger stamp. You will also have the option of adding a gift message to your order when you checkout.

 


 

Contact us

If you have any questions regarding Paper Tiger, the website, the items or customer service, or if you need help in any way, please contact us by email at info@papertiger.co.uk or call us on +44 0131 226 2390 (Monday to Sunday 10.30 to 16.30).

 

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