Here are some of the answers to our most frequently asked questions.
How do I make an order online at Paper Tiger?
It is very easy to purchase an item on the Paper Tiger website. All items can be found in the navigation or in the search box. Each product category will allow you to browse all products in that section. Often these sections will have multiple pages and you can click 'next' or previous to browse through the products. After you find an item of interest you can click on "Add to Cart". Once the item has been added to the cart you will be taken to the cart page to review. Items can be removed, their quantities changed, or you can click 'continue shopping' to return to the homepage. To proceed with your order, you can click on "secure checkout".
Do you need an account with Paper Tiger before you can order?
You can purchase as a guest rather than being forced to set up an account
Can I track my order?
After you place your and your order has been despatched, you will receive an email confirmation of your order details and tracking information. Standard delivery is not tracked.
Can I change my order?
It is not possible to change your order online after it has been confirmed. Please get in touch and we will be happy to help: Contact us. If an order has already been dispatched we are unable to alter it.
What if there is an issue when I make my online order or I am unsure if the order has been placed?
It is possible to sign into your account and confirm your order. You will receive a confirmation email that the order has gone through. If your are still unsure please email: email@example.com or call +44 0131 226 2390.
How can I cancel my order?
Please email firstname.lastname@example.org or call +44 (0)131 226 2390. If the order has already left our store you will need to follow our returns and refunds guidelines.
When do I pay?
Full payment will be taken the moment you place your order online
How will I know if an item is in stock?
All items displayed on the website are in stock. The website will also display stock levels and will indicate if stock levels are low for a particular item.
Can Paper Tiger deliver to an address that is different to the billing address?
Yes. At the checkout you are able to use a different delivery address to your billing address. If you register with Paper Tiger, you will be able to save multiple addresses on the website.
Can I send an item abroad?
Unfortunately, we are currently unable to offer International Shipping, due to trade tariffs and tax liability.
What should I do if I forget my account password?
You can request a new password by clicking the 'Sign in' link at the top right corner of the website. You can then click the 'Forgot your password?' link to request a new password.
What happens if I have a problem when I go to pay?
If you receive an error the first time you enter your credit card details, it may be that you have forgotten a field or made an error when entering your details. The cause of such an error will appear in red and you will be instructed to enter your details again.
If you submit your details and the page seems frozen on 'processing payment' this may be an issue with the browser you are using. We always recommend using the latest version of your internet browser. If this persists, then please contact us: Contact us. If your order has gone through correctly, you will receive an email confirmation.
If your card is not authorised please feel free to contact us at email@example.com or call us on +44 (0)131 226 2390.
Are the online prices the same as in Paper Tiger stores?
Yes, the prices in the stores is identical to the prices shown online.
Are all products in the Paper Tiger shops available on the website?
A large portion of Paper Tiger products are available online but there is a greater selection available in the stores. If an item appears out of stock on the website you can email us on firstname.lastname@example.org to request information on the item.
Which stores can I have my order delivered to?
All click and collect orders should be picked up from our Stafford Street store:
6A/8 Stafford St, Edinburgh, EH3 6AU
Tel +44 (0)131 226 2390
When will my order be ready?
If the item is in the store then it will be ready after ordering. If the item is in another store, then it will be ready the next working day.
How long do I have to collect my purchase?
Click and collect items should be collected within 7 days of delivery to the store. If you need to extend this time period, please contact us to arrange an alternative date for collection: Contact us
What payment methods do you accept?
Paper Tiger accepts the following credit and debit cards: MasterCard, Visa, and American Express. We also accept payments through PayPal.
Are my payments secure?
We use Shopify to keep your information safe and inaccessible to other internet users.
If you have any questions regarding Paper Tiger, the website, our products, the items or customer service, or if you need help in any way, please contact us by email at email@example.com or call us on +44 (0)131 226 2390.